Returns & Exchanges
At Kiwi Grab, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for most items in their original condition. Whether you have changed your mind or received a faulty product, our team is here to ensure a smooth and fair resolution.
Initiate Your Request
Log into your Kiwi Grab account or visit our online returns portal with your order number and email address to select the items you wish to return.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a convenient pickup.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or exchange within 5-7 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing