Frequently Asked Questions
Everything you need to know about shopping with Kiwi Grab
How long does shipping take?
Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I change or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. Please contact our support team immediately to request any changes before the order is processed.
Do you offer international shipping?
Currently, we ship to select countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout based on the destination.
Are your products covered by a warranty?
Many of our electronics and home goods come with a manufacturer's warranty. Please check the specific product description or contact us for details regarding a particular item.